Privacy Notice

Waraira is a civilian coordination layer for disaster response in Venezuela, born after the June 2026 earthquakes.

It exists to connect a need with someone who can help, and to keep a trace of that help. We complement the emergency services (911, Protección Civil) and do not replace them.

We collect the minimum needed so each report comes from a real person and can be followed up:

• Your phone number, to confirm you are a real person through a one-time code. In Venezuela, phone lines are tied by law to an identity, so the phone is enough to keep reporting low-barrier. We do not query or cross-check any government database: we never access CNE or SAIME.
• The location of the report, meaning the place it is about (a point on the map and the state, municipality, or parish). You can share your precise location only if you choose to.
• What you write in a report: the need or the offer of help, a description, and, if you want, a contact detail.
• Optionally, an email as a backup way to sign in, and your role or availability if you choose to volunteer.

If you register (or register someone else) in the census of affected people, we store their name, their age, a phone number if there is one, and where the person is: the kind of place (shelter, hospital, plaza, or other), the address or location, the area (state or municipality), and a short history of where they have been.

We use this data to coordinate help. We only share it with authorities under the conditions explained in "When we share your data with authorities." This data is only used inside Waraira; the public sees only counts by area, never individual records or anyone's data.

The name, phone, and exact address are stored encrypted. The location history is kept only briefly and then deleted; the current location is kept for as long as the record exists. You can ask us to remove a record by writing to info@waraira.org.

The census does not keep a child or teenager's file: those cases are referred to the child-protection system.

We do not collect passwords, payment details (Waraira never asks for or processes money), biometric data to identify you, or your political affiliation. We are neutral.

Reports are public by design: anyone can see a report and its status through its code. This lets the community corroborate and follow up.

The identity of a child or teenager is never public. It is protected and visible only to a verified protection network and to the authorities.

Your phone is used for the sign-in code and, with your consent, to coordinate nearby help. It is not shown publicly. We never sell or rent your data.

We do not hand over your data just because someone asks. We only do it with an authority that has jurisdiction over the case (the Fiscalía, the CICPC, the Consejos de Protección de Niños, Niñas y Adolescentes, IDENNA, or the relevant forensic service), and only when there is a formal, identifiable request tied to a specific case. It is never open-ended or ongoing access, and we only share what is strictly necessary for that case.

In a real emergency, especially one that puts a child's or teenager's life or safety at risk, we can share information directly with the Consejo de Protección or IDENNA without waiting for that formal request, so they can act in time. We share only what is needed to protect that person, and the act is recorded.

We never query or cross-check government databases like CNE or SAIME, and we never share data for political reasons: we are neutral.

Every act is noted in a permanent, unalterable record: who reported, who carried the help, and who delivered it, and when. That visibility is the safeguard that protects everyone.

When someone needs to be protected, we hide their personal details within the record, but we do not erase the record itself.

The most sensitive identity data (that of minors and of those who request their care) is stored encrypted. Access is limited by role and with least disclosure: if you are not authorized, you cannot even see that a sensitive area exists.

So Waraira stays available during blackouts or blockades, we host data on servers outside Venezuela. Sensitive data is stored encrypted.

We use two strictly necessary cookies to make Waraira work: one to keep you signed in, and one from our security check (Cloudflare Turnstile) that helps us tell real people apart from automated programs. Neither is used to advertise to you or to track you across other sites.

We do not use analytics or advertising cookies today. If that changes, we will say so here first.

We keep coordination data to maintain traceability. The record of acts of help (who reported, who carried something, who delivered it, and when) is kept permanently, for everyone's protection.

We keep personal data to a minimum and, where appropriate, hide it rather than store more than needed.

You can stop using Waraira whenever you want.

You can also write to info@waraira.org to ask for help with your data. We can hide your personal details from the record. The safety record itself (what happened and when) is kept for everyone's protection, so we hide your personal details, we do not erase the record.

Child-protection features are operated by a verified network, with special safeguards and in line with the law protecting children and adolescents.

A child's or teenager's data is never public.

If we update this notice, we will post the changes here with their date.

For any question about your data, write to us at info@waraira.org.